Refund policy
Returns & Refund Policy
Our Guarantee We want you to love everything you order from Home Heaven. If you're not completely satisfied we're here to help.
Returns You have 30 days from the date of delivery to request a return. To be eligible your item must be unused, in the same condition you received it, and in its original packaging.
How to Request a Return Simply email us at home.heaven.storeuk@gmail.com with:
- Your order number
- The reason for your return
- A photo of the item if it arrived damaged or faulty
We'll get back to you within 24-48 hours with next steps.
Refunds Once your return is received and inspected we'll notify you by email. If approved your refund will be processed back to your original payment method within 5-10 business days.
Damaged or Faulty Items If your item arrives damaged or faulty please contact us immediately with photos and we'll arrange a full refund or replacement at no extra cost to you.
Non-Returnable Items Items that have been used or are not in their original condition are not eligible for return unless they are faulty.
Questions? Contact us anytime at home.heaven.storeuk@gmail.com — we're always happy to help! 🏡